OneStepGPS vs Trackhawk GPS: A Comprehensive Comparison

OneStepGPS vs Trackhawk GPS: A Comprehensive Comparison

One Step GPS vs Trackhawk GPS

Trackhawk GPS vs. One Step GPS: Customer Service Comparison

When choosing a GPS tracking solution, customer service is a critical factor that can influence the overall user experience. Here’s a detailed comparison of the customer service offered by Trackhawk GPS and One Step GPS, highlighting the strengths of Trackhawk GPS.

Trackhawk Trust Pilot
One Step Trust Pilot

One Step GPS vs. Trackhawk GPS: At a Glance

Training and Onboarding

Trackhawk GPS

– Free Training Sessions: Trackhawk GPS excels in offering complimentary training sessions for new users. These sessions cover system features, usage tips, and best practices to ensure users can maximize the benefits of the GPS system.

– Personalized Training: Customers can schedule one-on-one training sessions with knowledgeable staff who provide tailored guidance and answer specific questions, ensuring a thorough understanding of the system.

One Step GPS

– Comprehensive Onboarding Materials: One Step GPS provides detailed user manuals, guides, and video tutorials to help users get started quickly.

– No Dedicated Training Sessions: While they offer a wealth of resources, One Step GPS does not provide personalized training sessions as Trackhawk GPS does, which may leave some users without the hands-on support they need.

Installation Support

Trackhawk GPS

– Detailed Installation Guides: Trackhawk GPS offers easy-to-follow installation guides for various devices, including plug-in, hardwired, and wireless trackers.

– Professional Installation Services: With over 80 installers across the U.S., Trackhawk GPS ensures that customers can easily access professional installation services, making setup convenient and stress-free.

One Step GPS

– Easy Installation Process: One Step GPS devices are designed for simple plug-and-play installation, making it easy for users to set up their devices without professional help.

– Self-Service Guides: They provide detailed online guides and resources to assist with installation, but lack the extensive network of professional installers that Trackhawk GPS offers.

Support Resources

Trackhawk GPS

– Extensive Help Center: Trackhawk GPS maintains a comprehensive help center with training articles, FAQs, and user manuals available 24/7, ensuring users can find answers anytime.

– Personalized Support Channels: Support is accessible via phone, app, and web portal. Personalized assistance ensures that users receive help tailored to their specific needs, setting Trackhawk GPS apart in customer service quality.

One Step GPS

– Support Team: One Step GPS offers support through a phone line, app, and web portal, ensuring users can get help when needed.

– Detailed FAQs and Guides: They provide extensive FAQs, user manuals, and guides to help users troubleshoot common issues independently, but may not offer the same level of personalized support as Trackhawk GPS.

Issue Resolutions

Trackhawk GPS

– Proactive Approach: Trackhawk GPS is known for its proactive issue resolution, acting quickly to diagnose and fix problems. Their support team prioritizes swift and effective solutions to minimize downtime, ensuring reliable service for customers.

– Customer Feedback Integration: Trackhawk GPS actively seeks user feedback to continuously improve their products and services, demonstrating their commitment to customer satisfaction.

One Step GPS

– Responsive and Proactive: One Step GPS is recognized for its responsive and proactive support team, which addresses issues promptly. They also offer a 100-day full money-back guarantee, demonstrating their commitment to customer satisfaction.

  • Shipping Coverage: In case of returns or cancellations, One Step GPS covers shipping both ways, reflecting their customer-centric approach.

Warranty and Guarantees

Trackhawk GPS

– Lifetime Device Warranty: Trackhawk GPS offers a lifetime device warranty, providing customers with peace of mind and reflecting their confidence in their products’ durability and reliability.

One Step GPS

– 100-Day Money-Back Guarantee: One Step GPS offers a 100-day full money-back guarantee, allowing customers to try their service risk-free. However, they do not offer a lifetime device warranty, which may be a consideration for long-term users.

Trackhawk GPS Pricing Table

Training and Onboarding

Trackhawk GPS

– Free Training Sessions: Trackhawk GPS excels in offering complimentary training sessions for new users. These sessions cover system features, usage tips, and best practices to ensure users can maximize the benefits of the GPS system.

– Personalized Training: Customers can schedule one-on-one training sessions with knowledgeable staff who provide tailored guidance and answer specific questions, ensuring a thorough understanding of the system.

One Step GPS

– Comprehensive Onboarding Materials: One Step GPS provides detailed user manuals, guides, and video tutorials to help users get started quickly.

– No Dedicated Training Sessions: While they offer a wealth of resources, One Step GPS does not provide personalized training sessions as Trackhawk GPS does, which may leave some users without the hands-on support they need.

Installation Support

Trackhawk GPS

– Detailed Installation Guides: Trackhawk GPS offers easy-to-follow installation guides for various devices, including plug-in, hardwired, and wireless trackers.

– Professional Installation Services: With over 80 installers across the U.S., Trackhawk GPS ensures that customers can easily access professional installation services, making setup convenient and stress-free.

One Step GPS

– Easy Installation Process: One Step GPS devices are designed for simple plug-and-play installation, making it easy for users to set up their devices without professional help.

– Self-Service Guides: They provide detailed online guides and resources to assist with installation, but lack the extensive network of professional installers that Trackhawk GPS offers.

 

Support Resources

Trackhawk GPS

– Extensive Help Center: Trackhawk GPS maintains a comprehensive help center with training articles, FAQs, and user manuals available 24/7, ensuring users can find answers anytime.

– Personalized Support Channels: Support is accessible via phone, app, and web portal. Personalized assistance ensures that users receive help tailored to their specific needs, setting Trackhawk GPS apart in customer service quality.

One Step GPS

– Support Team: One Step GPS offers support through a phone line, app, and web portal, ensuring users can get help when needed.

– Detailed FAQs and Guides: They provide extensive FAQs, user manuals, and guides to help users troubleshoot common issues independently, but may not offer the same level of personalized support as Trackhawk GPS.

 

Issue Resolutions

Trackhawk GPS

– Proactive Approach: Trackhawk GPS is known for its proactive issue resolution, acting quickly to diagnose and fix problems. Their support team prioritizes swift and effective solutions to minimize downtime, ensuring reliable service for customers.

– Customer Feedback Integration: Trackhawk GPS actively seeks user feedback to continuously improve their products and services, demonstrating their commitment to customer satisfaction.

One Step GPS

– Responsive and Proactive: One Step GPS is recognized for its responsive and proactive support team, which addresses issues promptly. They also offer a 100-day full money-back guarantee, demonstrating their commitment to customer satisfaction.

– Shipping Coverage: In case of returns or cancellations, One Step GPS covers shipping both ways, reflecting their customer-centric approach.

Warranty and Guarantees

Trackhawk GPS

– Lifetime Device Warranty: Trackhawk GPS offers a lifetime device warranty, providing customers with peace of mind and reflecting their confidence in their products’ durability and reliability.

One Step GPS

– 100-Day Money-Back Guarantee: One Step GPS offers a 100-day full money-back guarantee, allowing customers to try their service risk-free. However, they do not offer a lifetime device warranty, which may be a consideration for long-term users.

Trackhawk GPS Pricing Table

User Interaction

Trackhawk GPS

– Community Forums: Trackhawk GPS hosts community forums where users can share experiences, ask questions, and exchange tips. This peer support network is a valuable resource for learning from other users and enhancing the overall user experience.

One Step GPS

– User Resources: One Step GPS provides a range of user resources, including guides and tutorials, but does not have a dedicated community forum for user interaction, which may limit opportunities for peer support.

Comparison Table

Trackhawk GPS and One Step GPS both offer strong customer service, but Trackhawk GPS provides a more comprehensive and personalized experience.

Trackhawk GPS excels with its free training sessions, professional installation services, and personalized support. Their proactive approach to issue resolution, lifetime device warranty, and extensive help center make them a superior choice for businesses seeking high-touch customer service and advanced support options.

One Step GPS provides a straightforward, cost-effective solution with responsive customer support and easy installation. Their 100-day money-back guarantee and detailed onboarding materials make them an attractive option for small to medium-sized businesses looking for a hassle-free experience.

Ultimately, the choice between Trackhawk GPS and One Step GPS will depend on your specific needs and priorities. If you value personalized support, professional installation, and a robust warranty, Trackhawk GPS is the clear leader. If simplicity and cost-effectiveness are more important, One S

Trackhawk GPS and One Step GPS both offer strong customer service, but Trackhawk GPS provides a more comprehensive and personalized experience.

– Trackhawk GPS excels with its free training sessions, professional installation services, and personalized support. Their proactive approach to issue resolution, lifetime device warranty, and extensive help center make them a superior choice for businesses seeking high-touch customer service and advanced support options.

– One Step GPS provides a straightforward, cost-effective solution with responsive customer support and easy installation. Their 100-day money-back guarantee and detailed onboarding materials make them an attractive option for small to medium-sized businesses looking for a hassle-free experience.

Ultimately, the choice between Trackhawk GPS and One Step GPS will depend on your specific needs and priorities. If you value personalized support, professional installation, and a robust warranty, Trackhawk GPS is the clear leader. If simplicity and cost-effectiveness are more important, One Step GPS could be the right choice for you

Trackhawk GPS Goes Above and Beyond

Trackhawk GPS is not content with meeting your expectations—it strives to exceed them. The company’s team continues to work tirelessly to innovate and evolve, to provide you with the best possible tracking solution. They keep their software up-to-date with cutting-edge features to facilitate the hard work of logistics and it’s not by luck that they’re always one step ahead, making it easy to track your fleet’s performance. 

Their system’s structure is simple, yet robust, making navigation effortless. With Trackhawk GPS, you’re not just acquiring a point-to-point solution—you have found trusted partners that constantly meet your needs.

Trackhawk GPS vs One Step GPS: Ready to Choose?

If you prioritize advanced features like ignition kill switches, customizable reporting, and extensive tracking options, Trackhawk GPS offers an unbeatable solution. For straightforward tracking with responsive support and cost-effectiveness, One Step GPS is a good choice. 

Both One Step GPS and Trackhawk GPS offer advanced tools to track vehicles, monitor driver behavior, and generate insightful reports to help businesses make informed decisions. 

When deciding on fleet management software, compare how well each service integrates with your existing infrastructure, what features they offer, and their pricing. Finally, consider your fleet management goals and budget to decide which best suits your needs!

Why Choose Trackhawk GPS over One Step GPS?

  • Over 30 years of experience in the automotive industry in the United States.
  • Dedicated technicians are always available for support and great product installation.
  • Comprehensive support for installing the Trackhawk GPS kill-switch feature.
  • Trackhawk GPS offers excellent customer service through phone, text, and email support with a US-based specialist on the other end.
  • Affordable GPS solutions for efficient fleet management services without breaking the bank.
  • Tailored solutions for company vehicles, offering businesses the tools they need to streamline location operations and enhance efficiency and productivity.
  • Real-time GPS tracking allows fleet managers to monitor their vehicles’ routes, reports, and performance with pinpoint accuracy.

Both companies are known for great service but Trackhawk GPS’s customer service is unmatched in comparison to any provider in the field.

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