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American NRG Services

URL: https://www.amerinrg.com

Business Owner: Carlos Olivarez

Industry: Commercial HVAC

Size: 8 trucks

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Business Challenge

Carlos Olivarez sought a GPS solution to address critical challenges in HVAC service operations. The company needed a reliable tracking system that would help them enhance customer service while optimizing their fleet management practices.

"Our customers were asking for ETAs and we wanted to start tracking idle time, driver behavior, and improve routes technicians were taking to job sites."

Provide accurate ETAs to customers

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Monitor technician driving behavior

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Track vehicle idle time

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Optimize routing to job sites

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Log Driver Work Hours

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Discovery and Implementation Path to Trackhawk GPS

Found a local Houston-based install solution

Eventually discovered Trackhawk GPS through online research

Made decision quickly without need for referrals

Smooth installation process with hands-on training

Business Impact

Service Delivery Transformation

A significant outcome of implementing Trackhawk GPS was the ability to provide accurate ETAs to customers, dramatically improving service reliability and customer satisfaction.

Comprehensive Solution Features

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Tracking Capabilities
  • Accurate real-time location tracking
  • Driver behavior monitoring
  • Idle time tracking
  • Route optimization
  • Geofencing functionality
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Advanced Functionalities
  • Accessible web platform
  • User-friendly mobile application
  • Automatic kill switch integration
  • Detailed reporting dashboard
  • Geofence entry/exit alerts
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Unexpected Benefits
  • Payroll dispute resolution using geofence data
  • Enhanced vehicle security
  • Simplified fleet management
  • Improved operational efficiency

Features and Benefits

Reliable location data

Modern, accessible platform

Mobile and desktop accessibility

Easy-to-use interface

Comprehensive reporting

Responsive customer support

Business Impact

Operational Improvements

  • Enhanced customer communication
  • Better route planning
  • Improved technician accountability
  • Streamlined payroll verification
  • Increased service efficiency

Financial Impacts

  • Reduced idle time
  • Maximize fuel efficiencies 
  • Optimized service routes
  • Improved customer experiences
  • Enhanced productivity
  • Better resource allocation

 

 

"The Trackhawk GPS system has really transformed how we operate our HVAC business for the better! Having a fleet of trucks means managing our teams whereabouts and planning routes while maintaining punctual service appointments was quite a task before."

— Carlos Olivarez, Business Owner

 

Conclusion

Trackhawk GPS provided Ameri NRG Services with a Smart GPS solution that extended beyond simple location tracking. The system has transformed their operations by enabling accurate customer ETAs, optimizing routes, monitoring driver behavior, and even helping resolve payroll disputes. The reliability of the data combined with exceptional customer service has made Trackhawk an integral part of their daily operations.

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Recommended For

  • HVAC service companies
  • Field service operations
  • Businesses focused on customer appointment punctuality
  • Companies requiring employee time verification
  • Organizations seeking comprehensive fleet management
  • Businesses valuing responsive customer support